We rented a property for two months organised by Monica Rio. She has always been courteous, helpful and knowledgeable.
She met us when we arrived at 8pm. This should us a high level of professionalism is expected by your company
However on Sunday 10th she exceeded all expectations. Our power failed totally at 7pm We contacted Monica who came straight away. Unfortunately neither she nor her husband were able to fix the problem. Monica called the electrician and told us to go for dinner. The electrician might take up to four hours. She said she would call us when he arrived.
She called us to let us know that everything was working and that we did not need to return until we were ready .
This level of service is outstanding and we felt strongly that the company should know what staff do to make clients happy.
Well done to Monica and the company
Irene and Duncan Markham
" I can honestly say that my dealings with Marcela Properties have been first class !
Anja, the ultimate professional, patiently persevered taking a clearly indecisive couple from property to property, until the right one came along! Together with a good solicitor, the deal was agreed, arrangements made, all signed and sealed extremely quickly and smoothly. I must mention the contribution of Isobel of Marcela. She also helped in the latter stages of the deal, but she came to the house, on a bank holiday, the day after we moved in, to help us sort out a problem - fantastic service!
Overall I would not hesitate to use Marcela again - but we have no intentions of moving from this great house Anja found for us - just yet !!!!! "
Professionalism - Anja Scheck from our first meeting must have thought we were the timewasters from hell (England!) - several other estate agents in Lagos certainly felt so !!!!! - but retiring to another country, and sinking your "hard earned" into a property is SO daunting - it's very late in life to make a mistake - so sorry to anyone who "wasted time" with us. But Anja gave us time, her thoughts, her experience! And FINALLY she took us to THE place!
From then on everything went like clockwork (many thanks to Jac &Monica our solicitors). Unbelievably, Anja's determination to make the deal work was matched by her colleague Isabel Marques - who turned up at the house on a bank holiday, the day after getting the keys, to sort out a problem with the garage door! Gold star quality service. Thanks to the both of you. Sharon & Stephen"